The purpose of our Service Level Agreement is to offer professional advice and services to manage and undertake all plant and equipment testing and maintenance for any school site.
Our SLA has been designed to assist property managers/ duty holders in meeting their legal responsibilities and duty of care, in terms of their buildings and equipment.
We can also help advise property managers on their own risk assessments, safety audits and certain site management routines/inspections.
We offer all our clients the benefit of the full use of our reactive attendance & emergency call outs. This dedicated emergency service gives you peace of mind.
Should you require ‘Out of Hours’ attendance, we can provide support through our third-party provider, who will be able to offer advice and relevant action at any time of the day. Calls will be answered 24 hours a day, 7 days a week, all year round. High priority response will typically be within 90 minutes.
For further peace of mind expenditure of emergency call outs is capped as detailed below and our third-party provider is instructed to make safe/repair up to this limit. If additional works are then required or Spicer Surveys Ltd receive an instruction from a client to obtain a quotation for a repair, we will endeavour to inform the client within 5 working days of the quoted cost.
We aim to provide a high quality, cost effective, professional support service to assist School Governors, Estate Leads, Site Teams and Head teachers in maintaining their buildings to a standard that enhances the quality of education provision, as far as it is possible.
The main objectives of our SLA are:
• Provide clear reference to service ownership, accountability, roles and/or responsibilities.
• Present a clear, concise and measurable description of service provision to the customer.
• Match perceptions of expected service provision with actual service support & delivery.
• We’re flexible - we can do as much or as little as you like and can tailor packages to suit your needs.
• We’re dependable - we have been working with schools for over 40 years.
• We’re helpful - we’ve based our service and core company values on being helpful to schools and you won’t get a bill every time we take a call or visit your school.
• We form longstanding relationships – for many schools we have become a one stop building consultancy for all their building and maintenance needs.
• We’re regulated by RICS - a firm Regulated by RICS is one you can trust.
• We’re professionals - our staff have a wealth of experience and professional accreditations.
• We’re transparent - we don’t over charge or have large mark ups.
• We’re safe - all our staff and suppliers have enhanced DBS and adhere to robust safeguarding policy and procedures
